Customer Loyalty

Customer Loyalty image

H.E.L.P.  (Hometowne Energy Loyalty Program) is an incentive program for our residential customers that allows the user (you) to manage your Hometowne account simply by creating a Username/Password combination.


Enrolling is easy, just click Access Your Account Here (H.E.L.P.) at the upper right corner of the website to create your login credentials.  Once you have a login you will start to earn loyalty points (account must meet all the eligibility requirements).

Eligibility requirements (Eligible accounts receive 1 point per day up to a maximum of 3,650 points):

⇒ You must register for on-line access            ⇒ You must be a Residential customer.

⇒ You must be on Automatic Delivery             ⇒ You must be in good credit standing

*Hometowne Energy reserves the right to review and reject a redemption request for any reason at its sole discretion.


Once you have signed up for the program you can:animated figure at a computer working

  • Access you Hometowne account online
  • Review current deliveries and charges on your account
  • Review past deliveries
  • Get annual usage information (helpful for our pre-buy customers)
  • Pre-order a delivery if you think you need one before when we have you scheduled
  • Pay your bill online

As a benefit of enrolling in this program you will earn (1) Loyalty point for each day enrolled- to be redeemed for:

  • Credit towards the Pre-Buy Program * 300 pts =$25 credit on account
  • Credit towards a burner service cleaning *400 pts =$35 credit on account
  • Credit on new HVAC equipment *500 pts =$50 credit on account
  • A Gift Card *750 pts =$50 gift card (Wegmans, Target or Amazon)