FAQs

Here is a list of Frequently Asked Questions from our Hometowne Energy customers.  Contact our Marketing Department to submit a question not listed.

What is your price?

There are several things that we consider when setting your price. Where you live, your tank size, your credit terms, as well as if you use more than one product (i.e. fuel oil, propane, diesel, kerosene or gasoline) can all determine your pricing structure. Your best and easiest way to find out your price is to call one of our local offices and talk to a customer care representative, we are always happy to assist you in any way possible.

What types of payments do you accept?

We offer numerous types of payment: cash, check or credit cards (Visa, MasterCard, American Express and Discover). For your convenience, you can pay your bills here 7 days a week, 24 hours a day. Your online payment will be processed the next business day.

What do I do if my oil furnace is not working?

If you have oil in your tank or have run out of oil and have received a delivery, follow the steps below to “restart” your furnace:

  1. Turn off your furnace and find the bleeder valve. It resembles a grease fitting or car brake system valve and often is on the left side. It should be easy to identify since the fuel line runs into it. Loosen the bleeder valve counter clockwise ½ turn- do not disconnect. If your valve is a hex nut, you must unscrew this all the way off.
  2. Place a container directly in front of the bleeder valve or removed hex nut to catch any access fuel, as it may spray out as the air escapes. Make sure the container can hold up to a pint of oil.
  3. Turn on the power to the oil furnace. If the furnace does not come on find the RESET button (usually red) and press it in. Oil should begin to spray into the container. Once you have a steady flow of oil, shut the power off to the furnace and tighten the bleeder valve or replace the hex nut right away to prevent the oil being siphoned back into the tank.
  4. Wait a few minutes then turn the power back on and the furnace should start up right away. If it doesn’t start immediately, press the RESET button once more. Make sure there is a flame going on inside the heating system. If there is no flame, you will need to repeat the steps. If after 3 attempts the furnace does not start, you are going to need to contact a service person to come out and check your system. Our service department is available 7 days a week to our traditional customers and well as to our economy (non credit approved) customers for a fee.

For more information on the step by step tutorial of how to restart your oil furnace watch the video below.

Do you offer price protection plans?

Yes, Price Protection plans usually are available in the late summer, early fall. Contact one of our local offices to discuss our current pricing plans.

How do I read my oil or propane tank gauge?

Fuel Oil Tank Gauge Reading

 

275 Above Ground tank (most basement tanks)

typically holds 260 gallons of oil when at capacity.

 

1/8= 32 gallons

1/4= 65 gallons

3/8= 92 gallons

1/2= 130 gallons

5/8= 162 gallons

full= 260 gallons

 

Propane Tank Gauge Reading

 

Propane tanks vary in size and is only filled to 80% Capacity.

 

A 420 lb tank holds 100 gals at 80% capacity (short, fat upright tank-standard ).

 

10%= 12 gallons

25%= 30 gallons

50%= 60 gallons

75%= 90 gallons

80% (full)= 100 gallons

 

A 330 gal tank holds 260 gals at 80% capacity (looks like a submarine).

 

10%= 32 gallons

25%= 81 gallons

50%= 163 gallons

75%= 244 gallons

80% (full)= 260 gallons

 

A 500 gal tank holds 400 gals at 80% capacity (above or under ground).

 

10%= 50 gallons

25%= 125 gallons

50%= 250 gallons

75%= 375 gallons

80% (full)= 400 gallons

 

A 1000 gal tank holds 800 gals at 80% capacity (above or under ground).

10%= 100 gallons

25%= 250 gallons

50%= 500 gallons

75%= 750 gallons

80% (full)= 800 gallons

 

What do I do when selling my house?

If your home is currently on the market, or will be soon, here are some important tips regarding your fuel oil/propane account and your home sale.

First – As soon as your home is put on the market, you need to notify Hometowne Energy. Together we can decide whether or not to change your delivery schedule, based on the time of year and the current level of the tank. Then, keep in close contact with us, especially once you’ve accepted an offer, regarding any additional changes to your delivery schedule.

Second – ANY adjustments for product left in your fuel oil or propane tank at the time of sale are handled through YOUR Real Estate closing- Not by Hometowne Energy. This is negotiated and decided upon as part of your home sale. Here’s the procedure you should follow:

  • As the seller, you will need to request a last “top off delivery” at least 1 week before closing. We’ll make the delivery and send you, the seller, the final invoice. You are responsible for paying the bill.
  • At the same time as invoicing you for your final delivery, we’ll also draft a letter stating the value of the full tank based on current retail prices and applicable county taxes. This is the amount that you will be paid by the buyer for the full tank of fuel oil/propane that you are leaving them. This letter will then be supplied to your attorney who should then give the information to the buyer as part of their closing costs.
  • Your Hometowne Energy account will be closed, once your account balance is paid in full (including your final delivery).
  • The buyer will then be contacted by Hometowne personnel so that they can open an account with us and deliveries can resume.
Do you participate H.E.A.P. ?

Yes, Hometowne Energy does participate in the Heating Energy Assistance Program.  You will need to have an account established (cash on delivery or 30 day charge).  For more information, contact your local county Department of Social Services.